Cracker Barrel Refreshes Brand Communications
Since its first restaurant and country store opened 42 years ago in Lebanon, Tenn., Cracker Barrel Old Country Store has been sought out by travelers as a place for a hospitable stop with good food, honest value, and a selection of unique gifts.
To broaden its appeal as a local restaurant option, Cracker Barrel recently engaged Euro RSCG Chicago to refresh its brand communications – and consumers are just now seeing the first of these efforts.
"The new campaign really captures the multifaceted experience that makes Cracker Barrel special and presents us in a fresh way,” says Chris Ciavarra, Senior Vice President of Marketing for Cracker Barrel.
“We're excited about its potential to drive traffic with both increased frequency from our current guest base as well as by drawing new guests into our stores."
Cracker Barrel is a full service restaurant people think of while traveling, and its guest base has been loyal for decades.
Through the recession Cracker Barrel’s business has not experienced as much volatility as seen by many other restaurants. People love the brand because of the distinctive and authentic experience they have when visiting.
The old country store’s unique products and gifts, top-selling country albums guided by guest interest, and Americana memorabilia on the walls are as much a part of the experience as the warm welcome and good meals at a fair price.
Euro’s new campaign, “Handcrafted by Cracker Barrel,” features broadcast, digital, and mobile components. These include:
- Television spots using shadow boxes like on Cracker Barrel walls to tell stories about the brand. One explores the care that goes into making the food, and the other shows what it feels like to be a guest at Cracker Barrel. Both feature custom music.
- Radio spots featuring the voices of actors from different local theatre groups, deepening the brand’s connection to local communities. These local ties also will be extended online.
- An online engagement strategy through the company’s website and Facebook page. The first effort was the development of a digital, mobile checkers game and promotion that extended to a live store event.
- Music releases, including album design and marketing, available exclusively at Cracker Barrel stores. The September launch of The Oak Ridge Boys’ album, “It’s Only Natural,” was the first piece. Production is under way for the next release, due out in January.
"We wanted to capture the authentic and unique Cracker Barrel experience that brings their loyal guest base back again and again, and present it in a new way," says Jason Peterson, Chief Creative Officer of Euro RSCG Chicago.
"We really felt music could play an important role. Cracker Barrel publishes and runs their own record label, and has deep roots in country music. So we created unique tracks for each of the commercials as we saw a great opportunity to blur the lines between contemporary country music and music for a TV commercial."
From a media perspective, the reach of the advertising has been expanded dramatically.
Typically, 17 to 20 markets have been covered for seasonal promotions; this year, Cracker Barrel’s holiday program will include national television and radio spots in more than 100 markets.
Every piece of the program, broadcast or otherwise, underscores the company’s mission of pleasing people.
Cracker Barrel Old Country Store Inc. was established in 1969 in Lebanon, Tenn., and operates 608 company-owned locations in 42 states.
Euro RSCG Chicago is part of the Euro RSCG Worldwide network which is made up of 233 offices located in 75 countries throughout Europe, North America, Latin America, and Asia-Pacific.