Eat24 iPhone App Integrates Live Chat Support
Eat24.com, the web and mobile food delivery and takeout platform, announced the release of a new iPhone app that allows users to search, find, and order from more than 20,000 interactive restaurant menus in more than 750 cities nationwide.
To ensure that each customer’s experience is flawless from start to finish, Eat24 integrated 24/7 live chat support into the free app, a first in the industry.
“Our app is designed to put our top-notch customer service in your pants,” says Eat24 Co-Founder Nadav Sharon. “We’re excited that users can now place their food delivery order while commuting, so dinner is waiting when they get home, or use Current Location to order takeout nearby.”
Eat24’s app lets users search for a specific cuisine, restaurant, or even a particular dish. It remembers user preferences such as favorite restaurants, payment information, and past orders for easy re-ordering.
Eat24’s iPhone app includes 24/7 live chat and order status support, which is unique in the industry. It manages every aspect of the delivery experience, and with mobile live chat, push notifications, and SMS, users can keep tabs on their order without losing precious minutes.
When ordering via the new app, users can continue to enjoy their favorite Eat24 coupon codes and exclusive offers through Eat24’s free VIP loyalty program.
“We know that over 80 percent of our users check their order status from a mobile device,” Nadav says. “We don’t know if they’re in a cab, passed out on the couch, or even wearing clothes. But everyone wants to know when their food will arrive, which is why our live chat support is one of our most popular features. We had to ensure this functionality was built-in to our app.”