HotSchedules Brings Restaurant Employee Training to Clarifi Platform
HotSchedules, the leading provider of workforce and back office solutions for the restaurant and hospitality industries, announced Wednesday that DiscoverLink, the leading provider of restaurant-specific online training content, has joined the company’s Global Partner Network. The partnership adds DiscoverLink’s robust learning and development content to HotSchedules’ Clarifi Talent Development system, offering restaurants an entirely new level of industry-specific training resources.
Clarifi Talent Development is an easy-to-use learning and performance management system that identifies skills gaps, rewards top performers and handles other tasks ranging from new hire training and complex compliance tracking. With the addition of DiscoverLink’s content—75 restaurant-specific courses to start—Clarifi Talent Development offers the most robust and integrated training system available for restaurants seeking to retain staff, grow talent and comply with workplace regulations.
“We needed a true dual-language solution for training and compliance, and only DiscoverLink provides many of their restaurant-specific courses with audio, text, and graphics in both English and Spanish,” says Debbie Martinez, director of training at Hofman Hospitality Group and current Clarifi Talent Development customer. “Not only are many of the courses dual language, but DiscoverLink is constantly monitoring the national, state, and local regulatory landscape and updating their courses as needed, helping to alleviate compliance pressures.”
According to TDn2K research, management retention is the single most important factor in running a successful restaurant. With current turnover rates continuing to increase for hourly employees and restaurant management turnover at a historically high level, staff retention remains a top concern among operators.
“Restaurants that offer the best skills training and career development opportunities attract and retain the best managers, the critical link to great performance,” said Sean Fitzpatrick, chief operating officer and head of product at HotSchedules. “The good news is that industry sales are improving, but that only amplifies operators’ need to keep their restaurants fully staffed. Our partnership with DiscoverLink adds another tool to our Clarifi intelligent operating platform to help restaurants engage and retain their managers.”
Clarifi Talent Development customers will be able to leverage DiscoverLink’s catalogue of existing content as-is or have content customized to meet their specific training needs and company’s branding.
“Our proven content library has been vetted by hundreds of restaurant chains enabling us to provide interactive programs that positively impact key performance metrics like guest satisfaction, employee retention, and profitability, with courses focused on the competencies needed to help restaurants thrive,” says John Poulos, co-founder and president of DiscoverLink. “Our interactive programs positively impact key performance metrics like guest satisfaction, employee retention, and profitability with courses focused on the competencies needed to help restaurants thrive.”