OpenTable, the world’s leading provider of online restaurant reservations and part of The Priceline Group, together with QSR Automations, the hospitality industry leader in kitchen and restaurant management platforms, announced a joint integration that will enable participating QSR DineTime restaurant customers to tap into OpenTable’s global diner network by surfacing real-time reservation availability on OpenTable’s site and apps.
“Diners are already actively searching for and booking more casual, everyday dining options on OpenTable, and the integration with QSR Automations will help us provide them with a greater selection of restaurants,” says Christa Quarles, chief executive officer of OpenTable. “The integration with DineTime also further positions us to help thousands of everyday dining eateries across North America to seat more local and traveling diners, while at the same time helping to connect OpenTable diners with the perfect restaurant for even more of their dining occasions.”
QSR Automations is the kitchen and restaurant management platform provider for approximately 80 percent of the largest restaurant groups in the casual dining category in the U.S. OpenTable is the leading provider of online restaurant reservations, seating more than 22 million diners per month across its network of more than 42,000 restaurant customers around the globe.
“Through this joint solution, our customers will now be able to make their DineTime configured restaurant visible to OpenTable’s network of diners and allow users to find and book their restaurant of choice,” says Lee Leet, chief executive officer and founder of QSR Automations. “This will help restaurants across North America create a seamless dining experience for their guests.”
While the reservations feature is phase one of the partnership, the next phase is designed to provide diners with the ability to use OpenTable, integrated with DineTime technology, to see estimated wait times and to add their name to waitlists at participating restaurants before walking in the door. According to a March 2017 OpenTable survey, 78 percent of diners said the ability to use technology to add themselves to a waitlist before they arrive at the restaurant would improve their dining experience.
