Snag, the largest platform for hourly work, announced the appointment of Jim Monroe as the company’s Chief Experience Officer. In this newly created role, Monroe will be focused on improving the overall experience for Snag customers, which includes employers and job seekers.
Monroe joined Snag in 2012 and most recently oversaw the company’s customer and people operations, including value added services, customer service and technical support, human resources and workplace. He has more than 20 years of experience in leading service and consulting operations, as well as implementing technology for large enterprises.
“Over the past six years, Jim successfully aligned Snag’s resources around customer needs, ensuring tight collaboration across customers, products, services, solutions and architectures,” says Snag Chairman and CEO Fabio Rosati. “In this new role, he will be a key player in our journey to meet the needs of our customers in real time and on demand, using data to deliver personalized and relevant experiences.”
“At Snag, we are committed to providing the fastest and most trusted way to match job seekers with work and employers with the team members they need so they can maximize their potential and live more fulfilling lives. I look forward to empowering internal teams to continue to achieve this mission, not only for our customers, for themselves as well,” Monroe says.
