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Expert Insights

Why Restaurants are Having a Data Wake-Up Call

With over 25 years on the Internet creating an industry full of innovative technology tools and platforms, restaurants are now faced with a very important question: Who is entitled to their customer data? The recent discovery that a major online reservation provider is blocking data sharing to other vendors has proved to be a wake-up call for restaurant executives, owners, and operators everywhere.

Why Your Restaurant Needs Employee Management Software

The hospitality industry faces some of the greatest challenges when it comes to time and attendance management for their employees. With so many employees spread out throughout the business, in many different departments doing many different jobs at different times of the day, it’s hard to not only plan for and deploy the adequate workforce, but to manage, monitor, and compensate properly.

Restaurant Profitability and Failure Rates: What You Need to Know

Success in the restaurant industry isn’t easy.The statistics aren’t pretty. Sixty percent of restaurants don’t make it past their first year and 80 percent go out of business within five years. Despite the hurdles, many restaurant owners and operators believe that as long as they’re making money, they’re doing “good enough.

Why AI Can Be a Traditional Restaurant’s Secret Sauce

As everyone in the restaurant business knows, the competition for guest dollars is intense. For traditional restaurants, the competitive landscape is complicated by the rise of on-demand formats like ghost restaurants, pop-up dining options and food trucks—a sector that is forecast to grow like wildfire over the next dozen years, from $35 billion to a whopping $365 billion.

Your Bar's Secret to Attracting Millennials: Self-Serve Beverages

Millennials are a sought-after target market in the hospitality industry, thanks to their estimated spending power of $200 billion per year and tendency to eat out five times a week, on average. A majority of millennials 21 and up also report spending time at bars at least once a week, whereas older generations are less than half as likely to frequent drinking establishments.

Do Your POP Displays Measure Up?

One of the most under-utilized tools in restaurants, grocery stores, and convenience stores are point-of-purchase displays, more commonly referred to as POP displays. POP displays can attract customers’ attention with eye-catching graphics, creative fonts, and vivid colors to entice customers to make last-minute purchases at their time of checkout.

Quaker Steak & Lube Chats Social Media Strategy, and the Power of World-Class Service

Since 2017, Bruce Lane has served as VP of operations and franchise services for Quaker Steak & Lube. Serving more than 30 million wings annually, with bottled sauces for retail sale, and winning the title of “Best Wings USA,” I wanted to know more about the successful marketing behind the Quaker Steak & Lube restaurant chain, which has 40-plus locations across the U.