March 2018 | Food Newsfeed
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March 2018

In Tech Era, Why Service is More Important than Ever for Restaurants

In many businesses—perhaps best exemplified by Amazon—artificial intelligence and data analytics are driving the way to capture audience and boost revenue. And while these technological tools have their place in restaurants, some owners contend that old-fashioned customer service, getting to know your clientele and making them feel special, counteract the increased competition from prepared meals and at-home delivery services.

Darden Cuts Cord on Small Seafood Brand

Darden Restaurants is cutting the cord on Wildfish Seafood Grille, the small concept it purchased along with Eddie V’s for $59 million cash six years ago. The restaurant’s Scottsdale, Arizona, location closed over the weekend, and Darden spokesman Hunter Robinson told the Phoenix Business Journal that it will transition the two other units—in San Antonio and Newport Beach, California—into Eddie V’s in the coming months.

Editor's Letter: Killing It with Kismet

Talking with Kismet owners Sara Kramer and Sarah Hymanson during my first week at FSR was, well, kismet. I had just moved from Los Angeles, where one of the most dynamic food scenes in the country is constantly sending us new menus and chefs to watch.