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Service

5 Ways to Rekindle the Restaurant Romance this Valentine’s Day

When it comes to romance, it’s fair to say the Italians know a thing or due. In fact, Italian eateries accounted for nearly 25 percent of Yelp’s recent list of 100 Most Romantic Restaurants.“A romantic evening is set by details so subtle and well-executed that everything except your companion fades away,” says Valentina Imbrenda, co-owner of Nonna Beppa in New York City.

Casual Dining is Gaining Ground

After years of hemorrhaging customers to counter-service competitors, casual-dining eateries are finding ways to adapt to changing diner expectations—investing in menu upgrades, digital ordering, and delivery, and homing in on meaningful traffic rather than deal-chasers.

Restaurants Go the Extra Mile with Marketing

Staffing and wages. Food costs and procurement. Revenue, traffic, and guest satisfaction. With all the concerns on restaurant operators’ plates, something is bound to fall through the cracks—and more often than not, it’s marketing and outreach.

’Tis the Season for Holiday Decor at Your Restaurant

Ask almost any local in Raleigh, North Carolina, for a holiday dinner recommendation, and there’s a good chance they’ll send you to 58-year-old steakhouse Angus Barn—and not just for the impressive wine list or gracious service.

Study: Why Responding to Online Reviews is Critical

Uberall, Inc., the location marketing solution for businesses competing to attract and win local brick-and-mortar customers, today announced the results of its “Customer Review Report,” analyzing how shoppers evaluate brick-and-mortar store reviews online.

How Plastic Straws Became Restaurant Enemy No. 1

Give a Sip. #stopsucking. Strawless in Seattle. The campaigns may go by different names, but they’re all working toward the same result: reducing the number of plastic straws used by consumers across the world.

Packaging Enters a New Frontier in Foodservice

Fueled by an accelerating consumer appetite for convenience and choice, restaurant delivery continues to climb.Over the last five years, foodservice delivery sales have jumped 20 percent, according to The NPD Group.

Is Self-Delivery the Future of Restaurants?

For years, it was the local pizza shop and pizza chains like Domino’s that delivered dinner to your door in a half hour or less, or the meal was on them. Those were the days.  Now most full-service eateries offer home delivery through third-party vendors like Seamless, Gruhhub, and DoorDash.

Levy Restaurants Raises the Bar for Workplace Diversity

With the face of America evolving and the landscape set up for an even more diverse population in the decades to follow, it shouldn’t come as a surprise that restaurants are following suit.From on-the-ground employees and hourly management to franchisees and corporate leadership, an increasing number of brands are placing a priority on developing a diverse roster of team members that better reflects the country as a whole.

Are Full-Service Restaurants Up to Speed with Consumers?

Pressed for time, a growing number of customers want to dine as quickly as possible and get in and get out of restaurants rapidly. To meet their client’s changing needs, many full-service eateries are introducing strategic practices to meet their guests’ needs such as curbside pick-up, paying the check by tablet, and quick and inexpensive power lunches.

A Restaurant's Essential Guide to Winning Social Media Marketing

Walk into the Sugar Factory American Brasserie in the shadow of Chicago’s O’Hare Airport and cameras—dozens of them across the dining room and retail space—are capturing photos.With bold signature items like the King Kong Sundae and smoky, candy-infused cocktails, Sugar Factory is one of America’s most Instagrammed restaurant brands—and that hasn’t happened by accident.

BJ’s Restaurants Invites Guests to Wine and Dine—at Home

As part of its ongoing “quest to be the best casual-dining concept ever,” BJ’s Restaurants has expanded its alcohol-delivery service to include a curated list of five wines. At $10 per bottle, the wines are available on-demand for delivery and takeout at select restaurants in California.

In Tech Era, Why Service is More Important than Ever for Restaurants

In many businesses—perhaps best exemplified by Amazon—artificial intelligence and data analytics are driving the way to capture audience and boost revenue. And while these technological tools have their place in restaurants, some owners contend that old-fashioned customer service, getting to know your clientele and making them feel special, counteract the increased competition from prepared meals and at-home delivery services.