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Study: Why Responding to Online Reviews is Critical

Uberall, Inc., the location marketing solution for businesses competing to attract and win local brick-and-mortar customers, today announced the results of its “Customer Review Report,” analyzing how shoppers evaluate brick-and-mortar store reviews online.

Packaging Enters a New Frontier in Foodservice

Fueled by an accelerating consumer appetite for convenience and choice, restaurant delivery continues to climb.Over the last five years, foodservice delivery sales have jumped 20 percent, according to The NPD Group.

Is Self-Delivery the Future of Restaurants?

For years, it was the local pizza shop and pizza chains like Domino’s that delivered dinner to your door in a half hour or less, or the meal was on them. Those were the days.  Now most full-service eateries offer home delivery through third-party vendors like Seamless, Gruhhub, and DoorDash.

Levy Restaurants Raises the Bar for Workplace Diversity

With the face of America evolving and the landscape set up for an even more diverse population in the decades to follow, it shouldn’t come as a surprise that restaurants are following suit.From on-the-ground employees and hourly management to franchisees and corporate leadership, an increasing number of brands are placing a priority on developing a diverse roster of team members that better reflects the country as a whole.

Are Full-Service Restaurants Up to Speed with Consumers?

Pressed for time, a growing number of customers want to dine as quickly as possible and get in and get out of restaurants rapidly. To meet their client’s changing needs, many full-service eateries are introducing strategic practices to meet their guests’ needs such as curbside pick-up, paying the check by tablet, and quick and inexpensive power lunches.

A Restaurant's Essential Guide to Winning Social Media Marketing

Walk into the Sugar Factory American Brasserie in the shadow of Chicago’s O’Hare Airport and cameras—dozens of them across the dining room and retail space—are capturing photos.With bold signature items like the King Kong Sundae and smoky, candy-infused cocktails, Sugar Factory is one of America’s most Instagrammed restaurant brands—and that hasn’t happened by accident.

BJ’s Restaurants Invites Guests to Wine and Dine—at Home

As part of its ongoing “quest to be the best casual-dining concept ever,” BJ’s Restaurants has expanded its alcohol-delivery service to include a curated list of five wines. At $10 per bottle, the wines are available on-demand for delivery and takeout at select restaurants in California.

In Tech Era, Why Service is More Important than Ever for Restaurants

In many businesses—perhaps best exemplified by Amazon—artificial intelligence and data analytics are driving the way to capture audience and boost revenue. And while these technological tools have their place in restaurants, some owners contend that old-fashioned customer service, getting to know your clientele and making them feel special, counteract the increased competition from prepared meals and at-home delivery services.

Are Online Reviews Still Relevant for Restaurants?

Since Yelp’s inception in 2004, consumers have posted more than 24 million restaurant reviews on the platform. That figure doesn’t even include the mountain of reviews that appear on other sites: Google, TripAdvisor, Facebook, and OpenTable.

How Eventide Oyster Co. is Spreading the Love of Maine Seafood

Chefs Mike Wiley and Andrew Taylor may have a fine-dining background, but that hasn’t diminished their love for the tiny clam shacks and no-frills lobster joints that dot the coast of New England. After meeting at Hugo’s in Portland, Maine—where they worked together with partner Arlin Smith under Chef Rob Evans—Wiley, Taylor, and Smith purchased the upscale eatery and founded Big Tree Hospitality in 2012, with the dream of opening their own version of a Maine seafood shack right next door.

Michael Jordan's First Suburban Restaurant Has a Special Twist

When Cornerstone Restaurant Group, the team behind Michael Jordan’s namesake restaurant, scouted Oak Brook 22 as a possible landing spot for his Airness’ first suburban location, the non-traditional locale presented a set of challenges—and one intriguing opportunity to fix them.

Why the Classic Steakhouse Still Reigns in America

Restaurant fads arrive almost daily these days. Ramen and Asian fusion are in, restaurant kiosks proliferate, and tablet eateries, executed without servers, are spiking, and The New Yorker recently profiled a “pan-Soviet fusion” eatery located in, where else, Brooklyn? But there’s one trusty standby that never seems to fade: the classic steakhouse.

DEAN & DELUCA to Launch Full-Service Catering

DEAN & DELUCA, a global leader in fine foods, announced the launch of its full-service catering program beginning April 1, 2017 in New York City. The catering program has been conceptualized by the recently appointed Corporate Executive Chef Brian Bistrong, who came to the iconic New York brand in March 2017 with years of experience in the culinary industry working with acclaimed chefs such as David Bouley, the late Bernard Loiseau, and Wolfgang Puck.