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New Study Finds Restaurant Diners Want to Be Heard

According to findings from a new survey released by Original Review, a provider of in-house restaurant review technology for real-time diner feedback, restaurant goers are skeptical of restaurant review sites, favor a friend’s recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

Real-Time Reviews Promote Guest Interaction

Ildefonso Jimenez, the owner of Si Tapas restaurant, wanted to present a slice of Madrid in downtown Dallas. That meant paying attention to even the smallest details. But, unfortunately—at least on one note—his efforts were being drained as quickly as the small wine glasses he was pouring wine into.

Tipped Workers Rally for Higher Wages

At 4:45 p.m. on Tuesday, a group of tipped workers and advocates with the Restaurant Opportunities Centers (ROC) United and its local chapter ROC-DC will be delivering a proclamation.

Survey: 50 Percent Say Restaurant Workers Should Receive Higher Pay

Even though restaurant chains seem to have been enjoying some positive macroeconomic tailwinds of late—from lower food-commodity prices to dramatically lower gasoline prices that have freed up funds for dining out—the industry today faces an array of formidable challenges, including ensuring food safety in the wake of such incidents as Chipotle’s high-profile E.

Momofuku's David Chang Opening Delivery-Only Restaurant

David Chang’s expanding Momofuku empire is adding another New York City restaurant, although its exact location will remain a secret well past its opening date sometime this spring. Chang told The New York Times the new concept, named Ando, is “sort of my dream restaurant,” for precisely that reason.

The Complete List of 2016 James Beard Foundation Awards Finalists

The James Beard Foundation announced the nominees for the 2016 James Beard Foundation Awards. The nominees were announced Tuesday during a breakfast at the Presidio Officers’ Club in San Francisco, hosted by Susan Ungaro, James Beard Foundation president; Mitchell Davis, executive vice-president; Emily Luchetti, chair of the James Beard Foundation’s board of trustees; and John Washko, James Beard Foundation board trustee and chair of the Awards committee.

Table the Smartphone Chatter

Guilty as charged, at least when it comes to texting at the table.I try really hard to curb that compulsive habit when I’m out with friends, but catch me dining solo and the cellphone is in my hand—almost as often as the flatware.

Dining Etiquette in a Digital Age

In this advanced digital age, rules of etiquette still apply in the restaurant setting, even if they do seem to change as quickly as the latest smartphone craze.Exactly what those codes of etiquette are varies from establishment to establishment, however.

40 Food and Beverage Professionals on the Rise

Raise a glass to 40 professionals, under the age of 40, who are helping to define new expectations for dining experiences across all spectra of restaurant environments, from Michelin-starred white-tablecloth settings to eclectic independent concepts to dynamic multi-unit brands.

Tables for Two

On Valentine’s Day, even the nation’s most romantic full-service restaurants understand there are decadent profits in the details. The National Restaurant Association estimates 25 percent of diners will splurge for something special on February 14, which has operators ramping up their offerings with everything from unique menus to rose petals to parting gifts.

Study Finds Most Consumers Not Ready to Stop Tipping

According to Horizon Media's latest Finger on the Pulse Survey—the agency's proprietary online research community comprised of 3,000 people reflective of the U.S. population—the majority of American consumers are not yet ready to embrace tipping bans, a phenomenon that is becoming increasingly popular in restaurants across the country.