Customer Service in Restaurants | Food Newsfeed
Continue to Site

Service

Waitlist Me App Helps Manage Summer Crowds

As people flock to tourist destinations throughout the Northeast for their summer vacations, restaurants are using Waitlist Me to handle the surge in demand. According to the National Restaurant Association (NRA), New York, Massachusetts, and New Jersey are expected to hire a combined total of 100,000 new employees this summer to address the rush of seasonal customers, and restaurants are turning to technology to help manage it.

Online Ordering Delivers Efficiencies

Like most restaurant operators and chefs, Bill Van Gilder, owner of Jubilee Restaurant in Pocono Pines, Pennsylvania, is always on the hunt for ways to maximize efficiency. For Van Gilder, taking to the Web for sauces, supplies, and equipment has been a substantial time- and cost-saver.

Dressed to Impress

Asharp look or dress code offers an essential first impression that can make customers feel at ease with the dining establishment. When considering whether to have a uniform policy, restaurateurs should think about how it might enhance the guest experience, how it will differ from the restaurant’s current attire policy, and the style and fabric most suitable for employees’ daily habits.

Winners Of 33rd RAMMY Awards Announced

Top foodservice industry professionals and their fans gathered on June 7 at the Walter E. Washington Convention Center for the 33rd Annual RAMMY Awards as Restaurant Association Metropolitan Washington (RAMW) announced and celebrated winners in 21 award categories.

Stacked Offers Custom Creations, Customer Choice

With engaging technology, complete customizability, and full service, the deck seems to be stacked in Stacked’s favor. The California-based restaurant is focused on providing popular American comfort foods with an unprecedented level of customization—something full-service restaurants often struggle to provide without a cumbersome ordering process.

Clutch Refreshes Loyalty and Membership Program

Clutch, a pioneering consumer management platform delivering consumer intelligence and engagement solutions, announced today the development of the refreshed Latitude 360 ‘360x Club’ Membership and Loyalty Programs.

Johnny Rockets Appoints New VP of Operations and Training

Johnny Rockets, the global restaurant chain, announced the appointment of Jim Kensinger in the newly created role of vice president of operations services and training. Kensinger is responsible for improving the quality, consistency, and profitability of the brand's franchise and corporate restaurants worldwide through communication, training, and engagement.

Sheraton Elevates Food & Beverage Offerings

Following the recent number-two ranking in Starwood’s Guest Experience Index for the Sheraton brand, the Sheraton Reston Hotel is continuing to increase their guest services via their food and beverage offerings.

Arooga's Offers Free Meal to Soldiers on Memorial Day

Arooga’s is honoring America’s fallen military members this Memorial Day by inviting all veterans and active-duty military members to eat free on Monday, May 25, at all nine of its central Pennsylvania restaurants and its newest franchise location Uncasville, Connecticut, adjacent to the Mohegan Sun Resort and Casino.

RAMMYs Finalists Discuss DC Dining

On May 6, Restaurant Association Metropolitan Washington (RAMW) brought together local industry leaders for a conversation about the state of the region’s restaurant and foodservice community.

Small Plates, Big Presentation

The small-plates trend keeps growing, and increasingly diners’ small plates are arriving at their table in mini crock pots, tiny cast-iron skillets, or diminutive Mason jars. But while these vessels may be small, they pack large benefits for chefs and back-of-the-house crews.

ServSafe Program Now Offering eCertificates

The National Restaurant Association announced that it is now offering complimentary eCertificates for the ServSafe suite of training products, including ServSafe Manager, Food Handler, Allergens, and Alcohol.

Dave and Busters Wins Award for Responsible Alcohol Service

The National Restaurant Association congratulated Dave and Busters on receiving the 2015 VIBE VISTA Award for Best Responsible Alcohol Service Program.The restaurant received the award at the VIBE (Very Important Beverage Executives) conference in Las Vegas.