Service

Restaurant Industry Continues Growth For Sixth Year

America’s one million restaurants will continue to be a leading job creator in 2015, according to the National Restaurant Association’s 2015 Restaurant Industry Forecast.While the operating environment will remain challenging, total restaurant industry sales are expected to reach a record $709.

AllergyEats Educates on Serving Food-Allergic Guests

AllergyEats, a guide to allergy-friendly restaurants nationwide, held the third annual AllergyEats Food Allergy Conference for Restaurateurs and Food Service Professionals."Our expert panelists, including allergy-friendly restaurateurs, food allergy trainers, physicians, and allergists, spotlighted restaurant best practices in serving food-allergic guests," says Paul Antico, Founder and CEO of AllergyEats.

From Social Media to Social Service

Social graces have been redefined across generations, but there is no denying that some essential attributes of fine service have been lost along the way, and the rise of social media has had some detrimental effects on students’ concepts of etiquette and service.

Houlihan's Emerges from Recession More Profitable

Acclimating to life after the recession has been a bumpy ride for many brands. Bravo Brio Restaurant Group reported a third-quarter sales decline of 5.8 percent this week, while Famous Dave's third-quarter sales declined a similar 5.

The Foreign Exchange

Nakul Mahendro, co-owner of Badmaash, the Los Angeles Indian gastropub, says good service transcends taking orders and bringing food to the table; it’s important his staff have a 360-degree understanding of Indian culture.

OpenTable Integrates with Apple Pay

OpenTable, the world's leading provider of online restaurant reservations and part of The Priceline Group, today announced that diners using the Pay with OpenTable mobile payments feature can now settle the check using Apple Pay.

Luby's Tests Full-Service Breakfast at Cafeteria Concept

While Luby's, operator of Cheeseburger in Paradise, Luby's Cafeteria, and Fuddruckers, has built a national reputation and multi-generational following for its delectable, home-style cafeteria fare, the nearly 70-year-old chain marks a morning milestone this month.

Johnny Rockets Launches Drive-Thru Spinoff

Johnny Rockets can now support two out of three characteristics of Diners, Drive-Ins, and Dives.The full-service concept announced this week that it will spin-off its Americana brand with four quick-service prototypes, from a standalone drive-thru unit and drive-in accompaniment to a pop-up shop and food truck.

Upselling with Tablet and Smartphone Ordering

As tabletop tablets and even smartphone ordering in restaurants climb their way up the adoption cycle, some restaurants and experts have voiced concerns about the lack of opportunity to upsell."[Restaurants] use that [face-to-face] opportunity at the table to drive up selling and ticket size, introducing tonight's specials or suggesting a wine pairing or appetizer to start,” Cheryl Flink, chief strategy officer at Market Force, told FSR last week.

Fuddruckers Bucks Fast-Casual Trend, Opens Full Serve Prototype

This week, Luby's, Inc.launched a prototype for an extension of its Fuddruckers brand at 12361 Hornsby Lane in Newport News, Virginia. Fuddruckers Deluxe Bar & Grill is the national chain's first restaurant to offer both table service with a wait staff, as well as a full bar.

The Rapid Rise of Fast Casual

Fast-casual restaurants have become the rock star growth vehicles in foodservice, so it’s no surprise that full-service restaurant operators keep looking to enter that part of the industry.A number of full-serve dining companies, from P.

Tanjarine Tablet Accommodates Guests and Servers

TouchTunes subsidiary Tanjarine has started rolling out an integrated, tabletop solution for ordering, entertainment, and pay-at-the-table capabilities. It combines tablets with server handhelds that expedite service and checkout.

GRA Reveals 8th Annual GRACE Award Finalists

The Georgia Restaurant Association (GRA) revealed the finalists for the 8th Annual Georgia Restaurant Association Crystal of Excellence (GRACE) Awards. These finalists are peer-nominated and the winners will be announced November 2 at the GRACE Awards Gala to be held at The Foundry at Puritan Mill in Atlanta, Georgia.

BJ’s Lets Guests Order Before Arriving

BJ's Restaurants debuted its mobile app today, and with it comes a new capability in the casual-dining industry: the ability to place food and drink orders for dine-in before stepping into the restaurant.