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Upselling with Tablet and Smartphone Ordering

As tabletop tablets and even smartphone ordering in restaurants climb their way up the adoption cycle, some restaurants and experts have voiced concerns about the lack of opportunity to upsell."[Restaurants] use that [face-to-face] opportunity at the table to drive up selling and ticket size, introducing tonight's specials or suggesting a wine pairing or appetizer to start,” Cheryl Flink, chief strategy officer at Market Force, told FSR last week.

Fuddruckers Bucks Fast-Casual Trend, Opens Full Serve Prototype

This week, Luby's, Inc.launched a prototype for an extension of its Fuddruckers brand at 12361 Hornsby Lane in Newport News, Virginia. Fuddruckers Deluxe Bar & Grill is the national chain's first restaurant to offer both table service with a wait staff, as well as a full bar.

The Rapid Rise of Fast Casual

Fast-casual restaurants have become the rock star growth vehicles in foodservice, so it’s no surprise that full-service restaurant operators keep looking to enter that part of the industry.A number of full-serve dining companies, from P.

Tanjarine Tablet Accommodates Guests and Servers

TouchTunes subsidiary Tanjarine has started rolling out an integrated, tabletop solution for ordering, entertainment, and pay-at-the-table capabilities. It combines tablets with server handhelds that expedite service and checkout.

GRA Reveals 8th Annual GRACE Award Finalists

The Georgia Restaurant Association (GRA) revealed the finalists for the 8th Annual Georgia Restaurant Association Crystal of Excellence (GRACE) Awards. These finalists are peer-nominated and the winners will be announced November 2 at the GRACE Awards Gala to be held at The Foundry at Puritan Mill in Atlanta, Georgia.

BJ’s Lets Guests Order Before Arriving

BJ's Restaurants debuted its mobile app today, and with it comes a new capability in the casual-dining industry: the ability to place food and drink orders for dine-in before stepping into the restaurant.

NoWait Makes Wait Lists a Thing of the Past

As reservation platforms move to iPads and mobile devices, guest management systems are much in demand, with several—including NoWait, DineTime, and NoshList—aiming to become the OpenTable of the wait list space.

OpenTable Reveals 2014 Diner Choice Award Winners

OpenTable, a leading provider of online restaurant reservations, reveals the 2014 Diner Choice Award winners for the Top 100 Hot Spot Restaurants in America. These awards reflect the combined opinions of more than 5 million restaurant reviews submitted by verified OpenTable diners for approximately 19,000 restaurants in all 50 states and the District of Columbia.

100,000 Applebee's Tables Get Tech Treatment

DineEquity announces that Applebee's will redefine and enhance the guest experience through the installation of 100,000 E la Carte Presto tablets, powered by Intel, on every table and multiple bar positions at more than 1,800 Applebee's restaurants in the United States.

Personalize Customer Service

I doubt there are many restaurant owners who would say that customer service is not a priority for them. And yet, my experience is that most of them are focusing on the wrong things.I’m not talking about politeness.

Tips for Gratuities

When it comes to tipping, everyone has their own standards. To keep diners and staff happy, restaurants should assess best tipping practices.To pool or not to pool?There are obvious advantages and disadvantages to pooling tips, and ultimately, each restaurant should figure out what works best for its environment.

Resources to Help Restaurants Respond to Food Allergies

Nicole Friedman, a Chicago resident, has known for the past three years that her body reacts violently when she eats fish or tree nuts. She avoids these foods at all costs so she doesn’t have to deal with the incessant itching on her tongue and ears, the welts that form on her tongue, and her throat closing.

Worst Spills, Best Recoveries

William Smith, now general manager of Jackson 20 and The Grille at Morrison House in Alexandria, Virginia, recalls some disastrous incidents from his 17-year-career—but none as traumatic as when an obese customer broke through his barstool, falling to the floor.