Customer Service in Restaurants | Food Newsfeed
Continue to Site


Dave and Busters Wins Award for Responsible Alcohol Service

The National Restaurant Association congratulated Dave and Busters on receiving the 2015 VIBE VISTA Award for Best Responsible Alcohol Service Program.The restaurant received the award at the VIBE (Very Important Beverage Executives) conference in Las Vegas.

ChowNow Introduces Google Wallet To Ordering App

ChowNow, the online ordering and marketing platform for restaurants, announced a partnership with Google that brings Google Wallet to thousands of independent restaurants across the United States.All of ChowNow restaurant clients’ ordering apps have been updated to include Google Wallet at no additional cost, and all new restaurant clients will receive it as a standard feature.

Waffle House Moves to NCR Silver POS System

Waffle House completed its rollout of mobile point of sale system NCR Silver to 1,400 corporate locations across the country.The restaurant brand is now also preparing to roll out NCR Silver to hundreds of participating franchise restaurants.

HMSHost Lands Awards For Airport Dining

At the awards gala during the 2015 Airport Revenue News Conference and Exhibition in San Diego, global restaurateur HMSHost was awarded the Best Overall Food & Beverage Operator and Food Operator With The Highest Regard For Customer Service for the eighth consecutive year.

All Grown Up

Chef Jonathon Sawyer is having a moment. He’s rhapsodizing about the pork chop at his Cleveland restaurant, The Greenhouse Tavern, voice cresting as he describes the delicate flavors, the opaque gravy, the creamy purée that finishes the plating.

NACE Chapter Honors Washington Duke Inn & Golf Club

The Triangle North Carolina Chapter of National Association for Catering and Events (NACE) honored the Washington Duke Inn & Golf Club at its annual awards ceremony, The Best of NACE Awards Gala, held at the Preston Country Club in Cary, North Carolina.

Yelp Acquires Online Food Ordering Service Eat24

Yelp announced it has acquired Eat24, a web and app-based online food ordering service.With this acquisition, Yelp will drive daily engagement in the key restaurant vertical and plans to expand Eat24's offering to the one million U.

Restaurant Industry Continues Growth For Sixth Year

America’s one million restaurants will continue to be a leading job creator in 2015, according to the National Restaurant Association’s 2015 Restaurant Industry Forecast.While the operating environment will remain challenging, total restaurant industry sales are expected to reach a record $709.

AllergyEats Educates on Serving Food-Allergic Guests

AllergyEats, a guide to allergy-friendly restaurants nationwide, held the third annual AllergyEats Food Allergy Conference for Restaurateurs and Food Service Professionals."Our expert panelists, including allergy-friendly restaurateurs, food allergy trainers, physicians, and allergists, spotlighted restaurant best practices in serving food-allergic guests," says Paul Antico, Founder and CEO of AllergyEats.

From Social Media to Social Service

Social graces have been redefined across generations, but there is no denying that some essential attributes of fine service have been lost along the way, and the rise of social media has had some detrimental effects on students’ concepts of etiquette and service.

Houlihan's Emerges from Recession More Profitable

Acclimating to life after the recession has been a bumpy ride for many brands. Bravo Brio Restaurant Group reported a third-quarter sales decline of 5.8 percent this week, while Famous Dave's third-quarter sales declined a similar 5.

The Foreign Exchange

Nakul Mahendro, co-owner of Badmaash, the Los Angeles Indian gastropub, says good service transcends taking orders and bringing food to the table; it’s important his staff have a 360-degree understanding of Indian culture.

OpenTable Integrates with Apple Pay

OpenTable, the world's leading provider of online restaurant reservations and part of The Priceline Group, today announced that diners using the Pay with OpenTable mobile payments feature can now settle the check using Apple Pay.

Luby's Tests Full-Service Breakfast at Cafeteria Concept

While Luby's, operator of Cheeseburger in Paradise, Luby's Cafeteria, and Fuddruckers, has built a national reputation and multi-generational following for its delectable, home-style cafeteria fare, the nearly 70-year-old chain marks a morning milestone this month.