Carino's Italian

Attracting and Retaining Top Talent Is Key

What’s InsideHigh turnover is reality of the businessDon't overlook behavioral assessmentsCultural tone starts at the topBe sure to talk and listen'Retention is all about developing internal talent'5 Recruiting Best Practices5 Retention Best PracticesIn an industry routinely tested by employee turnover, legislative mandates, and heated competition, restaurant operators big and small confront an ever-pressing challenge: attracting top talent and keeping that talent in the fold.

Being A Franchisee

Mike ScanlonAfter nearly a quarter century as a successful casual-restaurant franchisee, Mike Scanlon still finds the business exciting.And challenging.“There are a lot of casual restaurants out here, and each one is trying to be relevant and stand out in the crowd,” says Scanlon, 57, president and chief executive of Thomas & King, one of Applebee’s biggest franchise operators.