Technology

Big Data and How it Can Fuel Restaurant Growth

With over 40 years in the restaurant industry, most notedly as CEO of a restaurant chain with over 150 locations, Ward Olgreen, from Marketing Vitals, shares his perspective on the value of big data for industry growth.

Bar Rescue's Jon Taffer, Harbortouch Announce Partnership

Jon Taffer, executive producer and host of Spike TV's hit show Bar Rescue and foremost expert in the hospitality industry, announced a comprehensive partnership with Harbortouch, a leading national provider of point-of-sale (POS) systems and merchant services.

Toast Partners with Punchh to Build Superior Restaurant Experiences

Toast, the all-in-one restaurant technology platform and one of the fastest-growing SaaS companies in the U.S., announced a partnership and integration between its Restaurant POS and Punchh’s Restaurant Marketing Cloud to deliver engagement, loyalty and unmatched customized restaurant experiences.

Study: Consumers are Willing to Embrace Emerging Technology

Oracle announced the findings of two research initiatives aimed at identifying consumer attitudes to new technologies and how their implementation will shape consumer behavior in the years to come. Insights from both the Oracle Hotel 2025 and Oracle Restaurant 2025 highlight that consumers are most willing to engage brands with new technology if they feel that they are in control of their experience and that hospitality operators should be wary of implementing automation without personal service.

How to Improve Restaurant Loyalty Programs

Recently Justin Guinn, customer loyalty analyst for the online technology consultancy Software Advice, released a report which studied which loyalty programs or platforms can best meet the needs of your targeted customers.

Are You Making the Most of Your Loyalty Program Data?

The value of guest data is indisputable. All restaurant marketers want to know when guests visit their stores, how often they visit, what they buy, and how much they spend. But knowing this information is only part of the battle.

The Future of Feedback: Employee Survey Technology

Executives leading their organization to be an employer of choice should take notice of shifts occurring in how frequently great companies ask employees for feedback. Expert consensus is emerging around upgrading the one-time per year annual employee survey to a real-time data gathering routine targeted toward timely business interventions—and, technology companies are ready to help.

Revel Systems Aims to Disrupt Airport Retail Industry

Revel Systems, a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the point-of-sale, into a single dashboard, today announced a partnership with Pacific Gateway, a leading airport retailer, to implement Revel terminals and integrate Expensify, the fastest growing expense reporting software worldwide, in select retailers and restaurants in San Jose International Airport, LaGuardia International Airport, and George Bush Intercontinental Airport (Houston).

E la Carte Announces PrestoPrime EMV

E la Carte, Inc., creators of the Presto System for full-service restaurants, announced its state-of-the-art next generation product on Tuesday the PrestoPrime EMV Terminal. The PrestoPrime EMV Terminal is the best pay-at-table experience available on the market, with the highest levels of security available along with future-proof capability and unparalleled guest and server ease-of-use.

ShopKeep Acquires ChowBOT

ShopKeep, the cloud-based technology solution that transforms an iPad into a smart, connected cash register that is used by more than 23,000 small businesses, announced that it has acquired the online ordering software, ChowBOT, from Meerchant.

HuHot Turns Focus to Employees with New Learning Platform

HuHot Mongolian Grills, LLC announced the rollout of its new Learning Management System (LMS) called HuHub. The platform is powered by Wisetail, a Bozeman, Montana-based technology company. Goals behind the implementation of HuHub are numerous, but first and foremost HuHot hopes it culminates with an improved guest experience in their restaurants.