HMSHost to Enhance Traveler Dining Experience at Airports
Global restaurateur HMSHost and Kallpod entered into an exclusive agreement to bring a new level of interactive service to travelers dining in HMSHost restaurants at airports across North America. Kallpod is a service industry communication tool that improves the speed and efficiency of restaurant crews by connecting guests directly to their server as well as internal service teams to each other. HMSHost and Kallpod plan to implement the tool in many of the 80 airports across the continent where HMSHost operates.
“The airport environment is driven largely by time, and fast, accurate service is important to travelers visiting an airport restaurant. By forming this partnership with Kallpod, travelers dining at HMSHost restaurants will have more control over their time and will leave having had a better overall experience,” says HMSHost Vice President of Innovation Jim Schmitz.
The system works by placing “Kallpods,” small circular pods with three simple buttons, on dining tables so guests can request service at the press of a button at key touchpoints during their visit, such as when ready to order, for a drink refill, ordering more food, or requesting the check. A wireless communications system then provides specific, immediate alerts to service providers wearing “Kallwatches,” digital wristwatches that display service needs of guests and updates from hosts and kitchen. The Kallpod system facilitates better service by equipping servers with real-time knowledge about what each guest requires at the moment. Communications between guest, hosts, servers, and the kitchen staff are all enhanced through the Kallpod system, creating a well-informed, high performing front-of-house and back-of-house restaurant.
“We are thrilled to partner with HMSHost, one of the largest global restaurant operators and a recognized leader in innovation. The world is constantly evolving and driven by tech innovation which has dramatically changed the way in which we communicate and interact with others,” adds Kallpod CEO Gabriel Weisz. “With Kallpod, guests are not only served faster and more efficiently but the experience is significantly elevated by ensuring every guest touch point is of value. Our partnership with HMSHost provides an important step forward for our platform and the industry as a whole.”