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What Do Casual Dining Employees Really Think?

These days it’s easy for restaurants to get a feel for what diners think of them. They only need to check out a couple of Web sites to read both positive and negative reviews by average Joes.But what about their employees—what do they think? A happy employee can make a big difference to a business, helping boost the bottom line through his or her positivity and dedication.

Have Technology, Customers Will Come

Technology is integral to consumers’ dining experiences, according to a study commissioned by ParTech, in New Hartford, New York.“The results of the restaurant consumer survey highlight just how early technology now becomes involved in the dining consumer’s thought process and how pervasive technology is in delivering an interactive restaurant experience,” says Scott Langdoc, chief technology officer, ParTech.

Now POS Systems Can Check Into Foursquare For You

With loyalty programs and check-in technology gaining popularity with the help of smartphones, one loyalty provider has developed a tool that integrates social media check-ins directly with point-of-sale (POS) systems.

The Franchising World Goes Social

A franchise tool launching next week hopes to connect prospective franchisees with franchisors via an online hub that leads hopeful entrepreneurs to the business purchase process—with a little help from social networking.

Tech Startup Helps Retailers Stay ‘Alert’ with Food Safety

Several product recalls rocked the foodservice industry last year, throwing food safety to the top of both consumers’ and operators’ minds. The recent passage of the FDA Modernization Act, which gives more power to the FDA in recalling foods, further reminded the industry that food safety compliance is a priority for any foodservice retailer.

Tech Provider Recognized for Healthy Workplace

HM Electronics Inc. (HME), a technology provider for the restaurant industry, recently earned a “Gold Level Award” from the American Heart Association saluting the importance the company places on providing a healthy workplace, and for its efforts in encouraging regular physical activity and good nutrition among its employees.

Surveillance Provider Announces Record Year

Sam Naficy, president and CEO of DTT, announced all-time best earnings in 2010. DTT experienced significant year-over-year growth, culminating in its best quarter ever, Q4 2010. Attributed directly to its quality technology and products, the marketplace has further validated the leadership position for DTT’s video surveillance, loss prevention, and operational auditing services.

Tech Platform Crosses $100 Million in Supplied Loans

On Deck, a technology platform that connects Main Street businesses directly to capital, announced that the On Deck system has delivered more than $100 million in loans to thousands of Main Street small businesses nationwide.

Card Spending Slows in December, Says First Data

First Data Corporation, a global provider in electronic commerce and payment processing, released its First Data SpendTrend analysis for the full month of December 2010 compared to December 2009. SpendTrend tracks same-store consumer spending via credit, signature debit, PIN debit, and EBT cards at U.

How to Improve Customer Service 'On the Spot'

Customer service is of the utmost importance to most restaurant brands, and in the age of technology like smartphones and iPads, some are finding that customer service can be improved just minutes after a guest visit.

First Data Analyzes November Consumer Spending

First Data Corporation, a global leader in electronic commerce and payment processing, today released its First Data SpendTrend Mid Month Flash analysis for the first half of November 2010 compared to the same period in November 2009.

iPad, Cloud Technology Join Decision Logic Toolset

Now, not even the sky’s the limit for restaurant operators on Decision Logic’s Web-based back office software suite. The company is making it possible for users to take full advantage of enterprise software with two of the most in-demand platforms: Apple iPad mobile computing and the cloud environment.

What to Do About Waste

When New York City–based burger concept 4food opened its first location in August, the media buzz it generated mostly stemmed from its innovative use of technology and social media. Plasma TV screens adorn its walls, including one that scrolls customer tweets.